JOB TYPE
Full-time

DESCRIPTION

DACO has an opening for a CAD Drafter/Permit Coordinator whose mission is to support the Sales team in securing and fulfilling orders. You will provide equipment layout drawings for customer proposals, and support and coordinate the efforts of entire permitting process. We’re excited to welcome someone to our growing team who has dedication and passion for customer service with attention to detail and strong follow-through.

We offer competitive benefits–medical dental vision, 401(k) matching, paid time off, and a flexible, supportive, family friendly work environment where culture is everything! This position may be hybrid (1-2 days remote after introductory period).

CORE RESPONSIBILITIES WILL INCLUDE:

• Coordinate the permitting of projects which may include: identify required permits and approvals required for a site, assemble documentation required for permit submittal, review design documents for completeness, submit design documents to various cities and municipalities, coordinate city permit review, complete permit applications, provide status updates to customers, deliver submittal packages to various cities
• Use CAD to draw layouts for Sales team
• Support permitting and installation processes by conducting follow-ups with sales teams, cities and municipalities, or vendors
• Support and track critical customer projects to ensure on time delivery and pro-active communication with the sales team
• Use the CRM tools to organize and document customer interactions and follow up

REQUIREMENTS:

• CAD drafting skills
• Demonstrate willingness to be flexible and adaptable to changing work environment and deal effectively with varying workload requirements; can shift gears comfortably, manage competing demands, delays or unexpected events
• Excellent written and oral communication skills
• Strong background in Outlook and Microsoft Suite software
• Self-motivated with ability to work independently
• Detail oriented with strong ability to multi- task and prioritize effectively

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree preferred
• CAD certification or 2 years AutoCAD experience required
• Minimum of 2 years customer service experience
• Prior experience in the material handling industry preferred
• Prior experience with permit consulting/expediting preferred
• Experience in a sales and service driven environment preferred
• Experience using CRM and customer database software

ABOUT DACO

In 1972, DACO was born. Founded on honesty and integrity we have set ourselves apart from the competition. Almost 50 years later in Kent, WA, our warehouse is home to a wide variety of material handling products. From a small handheld tote to pallet racking and everything in between, we have what our customers need. You may be thinking what is material handling and how does it relate to me? Material handling is a part of your everyday life, from the food you eat to the roads you drive on, you’ll see our products in action. As an integral part of your life, we help product move from the smallest seed to the largest supermarket, and the simplest of designs to the most complex of integrations, we handle customer needs from concept to completion.

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.

JOB TYPE
Full-time

DESCRIPTION

Are you looking for a fast-paced company where you can feel valued, have fun, and make an impact? We provide excellent training, to help you become an expert in the field. We foster the growth of our internal relationships as well as our customers.

We are looking for a driven team player, with 4+ years of customer service experience, to join our family-oriented group. Our culture includes open door ownership and a place where extraordinary customer experience is the norm not the exception.

Join our energetic Customer Service team with an opportunity for continuous education, personal and professional growth.

We are NOT a call center.

This person will work full-time in our Kent, WA office.

We need a Customer Service Rep who shares our desire to deliver “knock your socks off customer service” and to help us become our customer’s first thought and best choice.

DACO Corporation protected all employees during the pandemic with zero layoffs! We operate a small business that makes a big impact in the material handling industry, and we’re primed for major growth as we look ahead.

WHAT DO WE OFFER?

• Steady schedule, Mon-Fri 8am-5pm (flex schedule available), no weekends!
• Medical, dental and vision coverage – effective in less than 60 days of starting
• 401K with Employer match, Life Insurance, Supplemental Benefits
• Vacation and sick pay, plus company paid holidays

YOUR TYPICAL RESPONSIBILITIES WILL INCLUDE:

• Recognizing specific customer needs and providing solutions.
• Responding to customer inquiries regarding product information, pricing and order status.
• Processing orders and following up on the order status through to successful delivery.
• Supporting multiple Account Managers and high volume of requests from customers.
• Receiving and promptly resolving customer issues.
• Adding to a positive working environment.
• Ensuring the customer database is current with all details, contact information and communication.
• To embrace challenges and be dedicated to continuous improvement and learning.

This is a full-time position. Successful completion of drug screen and a background check are mandatory.

REQUIREMENTS

• Stable work history, with exceptional attendance history.
• Energetic and enthusiastic attitude.
• Caring and ready to provide outstanding service to all our customers (internal and external).
• An ability to relate with different customer personalities and adapt to different situations.
• Remarkable attention to detail, with an emphasis on accuracy.
• Excellent organization and prioritization skills for handling a high volume of orders and concurrent deadlines.
• Ability to demonstrate initiative and problem-solving skills with a focus on providing solutions.
• Solid written and verbal communication skills (in-person, phone, and email)
• Proficient computer skills including Word, Excel, Outlook, data entry and ERP systems.
• Data entry experience
• Familiarity with accounting and inventory management software like Microsoft Dynamics GP or QuickBooks is a plus.
• Experience using CRM and customer database software.
• Knowledge of and understanding of shipping and logistics principles for LTL and full truck load shipments a plus
• Understanding and proficiency in mathematic principles related to business and shipping.

ABOUT DACO

In 1972, DACO was born. Founded on honesty and integrity we have set ourselves apart from the competition. Almost 50 years later in Kent, WA, our warehouse is home to a wide variety of material handling products. From a small handheld tote to pallet racking and everything in between, we have what our customers need. You may be thinking what is material handling and how does it relate to me? Material handling is a part of your everyday life, from the food you eat to the roads you drive on, you’ll see our products in action. As an integral part of your life, we help product move from the smallest seed to the largest supermarket, and the simplest of designs to the most complex of integrations, we handle customer needs from concept to completion.

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply.

We are an equal opportunity employer.

All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran, or military status.

All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate based on genetic information in its employment related policies and practices, including coverage under its health benefits program.

You must be able to pass a drug screening and criminal background check.

JOB TYPE
Full-time, Part-time

DESCRIPTION

DACO Corporation has a career opportunity for a Welder-Fabricator for the fabrication of rack and shelving storage units, and other structural projects. The individual should be self-motivated, have a strong work ethic, and take extreme pride in their work.

ABOUT DACO

In 1972, DACO was born. Founded on honesty and integrity we have set ourselves apart from the competition. Almost 50 years later in Kent, WA, our warehouse is home to a wide variety of material handling products. From a small handheld tote to pallet racking and everything in between, we have what our customers need. You may be thinking what is material handling and how does it relate to me? Material handling is a part of your everyday life, from the food you eat to the roads you drive on, you’ll see our products in action. As an integral part of your life, we help product move from the smallest seed to the largest supermarket, and the simplest of designs to the most complex of integrations, we handle customer needs from concept to completion.

Join our dynamic and dedicated team if you want to:

· Deliver “knock your socks off customer service” to external & internal customers.
· Help achieve company profitability goals.
· Provide exceptional technique in manufacturing materials used in material handling all over the world.
· This is available as either part-time or a full-time position with base hourly pay. For full-time there is potential bonuses, medical/dental/vision benefits, 401K plan with company match, and paid vacation/sick/holidays.

REQUIREMENTS

· High school diploma or equivalent.
· WABO certification preferred.
· Experience using MIG welding process. TIG and/or spot-welding experience a plus.
· Must be able to certify on plain steel.
· Must be capable of machine setup including proper wire speed, voltage, and gas flow.
· Ability to safely use and operate shop tools and equipment such as torches, band saws and drill presses.
· Safely operate shop equipment, MIG welding, sawing, cutting, and grinding of roll formed and structural steel.
· Capable of following required safety procedures including OSHA standards.
· Able to work in a physically demanding environment including working on your feet for extended periods of time, repetitive work, lifting material weighing up to 75 pounds and working in hot or cold conditions.
· Able to follow written instructions and interpret shop drawings
· Able to safely use various warehouse equipment including a forklift
· Basic computer skills required
· Proficient math skills
· Assist in warehouse as required.

ADDITIONAL REQUIREMENTS:

· Positive team player attitude.
· Exceptional work ethic, energy and drive.
· Dependable with excellent attendance history.
· Must have a valid driver’s license with reliable transportation.
· Able to work overtime as required.
· Successful completion of substance test and a background check are mandatory.

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.

Salary Description
$20 – $24/ hour

JOB TYPE
Full-time

DESCRIPTION

Come join our team at DACO and be a valuable member on the leadership team! We offer competitive benefits–medical dental vision, 401(k) matching, paid time off, and a flexible, supportive, family friendly work environment where culture is everything! DACO is a material handling, packaging, and warehouse systems solutions provider that has been growing, evolving, and supporting our customers and our people for 50+ years. We pride ourselves on being problem solvers who are invested in our customers success so they can have peace of mind they are making the right decisions to achieve their goals, and be successful.

The mission of the Customer Service Inside Sales Manager is to maintain customer satisfaction by providing problem-solving resources. Develop, coach, and empower direct reports so they can answer customer questions, efficiently and accurately. Effectively communicate company vision, values, and objectives to the team. Accomplish these objectives by hiring, training and empowering team members. Be an ambassador for company culture by leading by example with continual communication of the company behaviors/fundamentals.

This position is located in our Kent, WA office.

WHAT YOU’LL BE DOING:

· Supervise a dynamic team of about 6-8 Customer Service Representatives who process transactional and project-based orders.
· Monitor orders in queue to manage and delegate workload.
· Take over escalations regarding customer issues, supplier questions, freight and returns.
· Support incoming communications from Account Managers by directing to the appropriate person.
· Identify needs for team training and process improvement, lead efforts to implement.
· Conduct new hire and ongoing professional training for the team.
· Create, manage, and track team KPIs and ensure the team is meeting minimum standards.
· Conduct performance reviews, goal setting meetings and weekly one-on-ones.
· Responsible for performance management including documentation, counseling and follow-ups.
· Conduct interviews to support hiring and advancement within the Customer Service team.
· Contribute to a positive working environment.
· Embrace challenges and be committed to continuous improvement and learning.

REQUIREMENTS:

· Energetic and have an enthusiastic attitude.
· Caring and eager to provide outstanding service to all of our customers (internal and external).
· Able to connect with different customer and employee personalities, and adapt to different situations.
· Outstanding attention to detail, with an emphasis on accuracy.
· Excellent organization and prioritization skills for fast paced work environment.
· Ability to demonstrate initiative and problem-solving skills with a focus on providing solutions.
· Proficient computer skills including Word, Excel, Outlook, data entry, CRM and ERP systems.
· A strong mathematical aptitude.
· Data entry experience – Typing skills with a minimum of 45 wpm.
· Proficient knowledge of accounting practices including budgeting and project financing.
· Advanced knowledge and experience with shipping and logistics principles including LTL and full truckload management required.

EDUCATION AND EXPERIENCE:

· Bachelor’s Degree or equivalent.
· Minimum of 6 years customer service experience preferred.
· Experience in a sales and service driven environment preferred.
· Experience with accounting and inventory management software like Microsoft Dynamics GP is required.

Salary Description
$70,000 – $75,000